Reference

How 7jj Handles Your Account Under Our Terms

This page sets out the rules that govern your account with 7jj, how we handle your data, and the eligibility conditions that apply where local law permits.

Account TermsData & PrivacyEligibility by RegionJazzCash & Easypaisa Policy ContextContact Rights
7jj How 7jj Handles Your Account Under Our Terms
ACCOUNT SECURITY DETAILS

How We Protect Your Data and Account

Account security and data handling are not generic commitments here — they are built into how the wallet, login flow, and transaction records actually work. Your OTP login means no one can access your account without the code sent to your registered mobile number. Data we hold is limited to what your account activity generates, and you can request a summary of it at any time through support.

OTP Login Protection

Every login requires a one-time code sent to your registered number. This means account access is tied to your SIM — not just a password that can be guessed or reused.

Data Retention Policy

We keep your transaction and account data for as long as required by applicable financial and operational standards. You can request a copy or deletion where local law allows.

Cookie and Session Handling

Session cookies keep you logged in during a visit. Persistent cookies support account preferences. You can manage cookie settings from your browser at any time without losing account access.

Dispute and Correction Rights

If your account data is incorrect or a policy has been misapplied, raise it through support. We aim to acknowledge account-related disputes and data correction requests within a reasonable period.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about your rights under our terms, need to request a data change, or want to dispute how a policy has been applied to your account, our support team can handle it. You can reach us through live chat, email, or the in-account help form — all three paths go to the same team.

Live Chat Open the chat widget from any page while logged in. Describe your legal or account query and a team member will respond directly — no form required.
Email Support Send your query to our support address from your registered email. Include your account ID and a brief description of the policy issue or data request.
In-Account Help Form Log in, go to Account Settings, and select Help. The form routes your message to the correct team and creates a reference number for follow-up.

Common Questions About Our Terms and Your Rights

These are the questions we actually hear from account holders about how our terms work, what data we hold, and what you can do if something needs changing.

These terms apply to anyone who opens and uses a 7jj account. Eligibility depends on your region and whether local law permits access to our services where you are.

Yes. Send a data request through our support email from your registered address. Include your account ID and we will confirm what data we hold and how it is used.

Transaction records linked to your JazzCash or Easypaisa deposits are retained in line with our data policy. Closing your account does not immediately erase financial transaction history.

Raise the dispute through live chat or the in-account help form. Our team reviews the account record, the relevant term, and the transaction involved before responding with a resolution.

Yes. When terms are updated, we notify you via your registered contact. Continuing to use your account after that notification means you accept the revised terms.

We do not sell account data. Data may be shared only where required by applicable law or for payment processing through rails like Raast, JazzCash, or Easypaisa to complete a transaction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.